Privacy Policy

At TrendCity Norfth, your privacy is of the utmost importance. We are committed to protecting the personal information of our customers in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any other applicable legislation.

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1. Information We Collect

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We may collect the following personal and non-personal information:

• Personal Identification Info: name, phone number, email address, mailing/billing address, date of birth

• Payment Information: only collected via third-party secure processors (e.g., Stripe, PayPal); we do not store credit card data

• Order History & Purchase Behavior

• Device and Usage Info: IP address, browser type, pages visited, interaction time (via cookies and analytics)

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2. How We Use Your Information

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We collect and use personal data to:

• Process and fulfill orders

• Provide customer service

• Manage your account

• Send transactional or promotional emails (only if consented)

• Improve website performance, design, and product offerings

• Comply with legal obligations and prevent fraud

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3. Consent

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When you provide us with personal information to complete a transaction, place an order, or verify your payment method, we interpret this as consent to collect and use it for that specific reason only. For other purposes (e.g., marketing), we will request explicit consent.

You may withdraw your consent at any time by emailing contact@trendcitynorfth.ca

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4. Sharing Your Information

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We do not sell, trade, or rent your information. We may share it with:

• Service Providers: Shipping carriers, payment processors, analytics partners

• Legal Authorities: Only when legally required to comply with investigations or regulations

All third-party providers are required to comply with privacy laws and handle your information securely.

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5. Cookies & Tracking Tools

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We use cookies and third-party tools (e.g., Google Analytics, Facebook Pixel) to:

• Monitor site traffic

• Improve shopping experience

• Customize ads and promotions

You may disable cookies in your browser, though some features may become unavailable.

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6. Data Retention & Security

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We retain your information only as long as necessary. We use industry-standard SSL encryption and secure servers. No digital platform is 100% secure, but we take all reasonable precautions.

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7. Your Rights

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You may request to:

• Access or correct your personal data

• Delete your data

• Withdraw consent

• Lodge a complaint with a privacy commissioner

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8. Contact

For questions or concerns about this policy:
📧 contact@trendcitynorfth.ca