Shipping Policy

Shipping Policy - How Does it Work? 

We ship across Canada and internationally, providing fast and secure delivery options through trusted carriers.

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1. Processing Time

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All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).

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2. Shipping Options & Costs

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Shipping rates are calculated at checkout based on:

• Destination

• Order weight and size

• Carrier options (Canada Post, UPS, FedEx, etc.)

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3. Estimated Delivery Times

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• Canada: 2–9 business days

• USA: 4–10 business days

• International: 7–21 business days (depending on location and customs)

Note: Rural or remote areas may require additional time.

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4. Order Tracking

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Once shipped, you’ll receive an email with a tracking number. You can track your shipment directly via the carrier’s site.

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5. Customs, Duties & Taxes

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International orders may be subject to customs fees, taxes, or duties. These charges are the buyer’s responsibility and are not included in the purchase price.

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6. Lost, Delayed, or Stolen Packages

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TrendCity Norfth is not responsible for:

• Delays caused by carriers or customs

• Incorrect addresses provided by the customer

• Packages marked “delivered” by the carrier but not received

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If this happens, please contact us and the carrier immediately. We’ll do our best to assist.

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7. Local Pickup

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If you're local to Shelburne, Ontario, you can select "In-Store Pickup" at checkout. We'll notify you when your order is ready for pickup.